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FREQUENTLY ASKED QUESTIONS

1) Where is Yo-Yee Education located?

Yo-Yee Education is a German owned company with headquarters in Hong Kong.

2) Does Yo-Yee Education ship internationally?

Yes, we ship worldwide without additional charge.

3) Where is the order shipped from?

Your order is shipped by courier services via airmail from Thailand.

4) How can I contact Yo-Yee Education?

The quickest and easiest way to contact us is by email or phone.

5) I placed an order, but did not receive an order confirmation by email...

Please check your SPAM/Junk Email folder. If you can’t find an order confirmation mail there, then please contact us.

6) How can I pay?

You can pay by PayPal, Bank Transfer, Visa and MasterCard. It is not possible to pay on delivery or by cheque.

7) I want to pay by bank transfer. Will this cost extra?

To avoid additional banking costs for international bank transfers between countries, please make sure to use our BIC number. Yo-Yee Education will not cover any kind of banking costs!

Account Name: Yo-Yee Education Limited
BIC (SWIFT): HSBCHKHHHKH
Account Nr. 817- 483092 -838

8) Will I be notified when Yo-Yee Education receives my payment?

Yes, you will receive an email, with an electronic invoice, when we receive your payment.

9) What are the shipping costs?

We deliver worldwide without any additional charge.

10) Do I need to pay for Tax or Customs Duties?

Yo-Yee’s prices include and cover all sales tax. Each countries import tax laws are different. Yo-Yee Education cannot be responsible for import duties, so customers should know and understand their countries import laws.

11) Is it possible to have my order delivered to another address?

Yes, just fill out the billing address and the shipping address and we will take care of the rest.

12) Is it possible to collect the order?

For logistic reasons it is not possible to collect your order.

13) I am interested in a link exchange. Is this possible?

Please send us an email, we will contact you as soon as possible.

14) How safe is my personal data at Yo-Yee Education?

Yo-Yee Education works hard to protect the privacy of their customers. Read more about that on our Privacy and Cookies page.

15) What if my parcel gets lost?

Yo-Yee Education products are shipped via certified mail, thus ensuring delivery. Should your parcel not arrive within 25 working days of your payment, please contact us.

For any other questions please contact us.

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