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RETURN POLICY, SHIPMENT & DELIVERY

Introduction

In order to guard against misunderstandings, we allow you to see each individual image before ever purchasing a set. Do to the nature of flashcards, we cannot accept any returns when seals are damaged or tags are removed by the customer. We believe all potential customers will have a clear concept of our teaching aids before purchase.

Shipment and Delivery Time

All our products are shipped as registered mail with top-class services. You will receive an e-mail confirmation with your tracking number within 48 hours of shipment. After you receive your tracking number, you will be able to track your order online.

Delivery times vary depending on the destination. All orders will usually be delivered within 15-20 business days of the shipping date.

Return Policy

We accept returns for exchange or replacement for the following reasons:

  1. Shipping errors
  2. Damaged goods

In the case of damaged goods or shipping errors, the customer should notify Customer Support always in writing (by e-mail) within 3 days of receipt, including a photograph of the damaged product or incorrect shipment.

Damaged Products

All products are inspected before shipment. Should a product arrive damaged, please email us as soon as possible and within 3 days of receipt. Damaged products will be replaced. In the case of damaged goods, please contact our Customer Support to investigate the damage and follow-up with our courier service. In most cases, Customer Support can send you a replacement immediately. Please do not throw away the postal packaging should you find your delivery in a damaged state. If necessary, return the products to us in their original shipment packaging. All returned items must be unopened and in their original packaging with all tags and seals intact.

Please return items to our warehouse address:

      HBEC (Thailand) Ltd. Partnership
      34 Soi Romklao 38, Romklao Road,
      Klonsampravet, Latkrabang,
      Bangkok 10520
      Thailand

We are not responsible for shipping costs associated with returning damaged products. Please use a traceable courier when returning products. Products lost in transit will not be refunded or replaced.

Because of Yo-Yee Education's free international shipping policy, sales can not be refunded.

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